Organisation: Musician of the Month
Owner: Matthew Dix
Business status: Sole trader
Date of policy: September 2026
Review date: September 2027

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1. Who we are

Musician of the Month is operated by Matthew Dix, 14 Brookside Road, Ruddington, Nottingham, NG11 6AW.

For the purposes of applicable UK data protection law, Matthew Dix is responsible for the processing of personal information carried out by Musician of the Month.

For data protection enquiries, please contact:

Email: info@musicianofthemonth.co.uk
Post: Musician of the Month, 14 Brookside Road, Ruddington, Nottingham NG11 6AW

Musician of the Month does not currently have a Data Protection Officer because it is not required to appoint one.

 

2. Personal information we collect

The personal information we collect depends on how you interact with Musician of the Month.

 

2.1 Information provided through our website and forms

When you register for an account, make an enquiry, request information, purchase a membership or submit a form through our website, we may collect:

• first and last name;

• email address;

• telephone number;

• school or organisation name;

• school or workplace address;

• county and postcode;

• information contained in enquiries or correspondence;

• information relating to your account or membership;

• marketing preferences and consent records.

We only ask for information that is reasonably necessary for the relevant purpose.

 

2.2 Purchase and transaction information

When you purchase a Musician of the Month membership or other service, we may process information relating to the transaction, including:

• details of the product or membership purchased;

• date and value of the transaction;

• billing information;

• payment status;

• information needed for accounting and financial records.

Payments made by card or through online payment services may be processed directly by third-party payment providers such as Stripe or PayPal. We do not need to receive or store your full payment card details when these payment services are used.

Schools may also pay by BACS. We may retain the information necessary to identify and reconcile those payments and maintain appropriate accounting records.

2.3 Enquiries and correspondence

If you contact us by email, through a website form or by another means, we may retain your correspondence and the information you provide so that we can respond to your enquiry, provide customer service and maintain appropriate business records.

 

3. How and why we use your personal information

We may use personal information for the following purposes:

• providing and administering Musician of the Month memberships and services;

• creating and managing user accounts;

• processing purchases and payments;

• communicating with customers about their accounts, memberships and purchases;

• responding to enquiries and requests;

• providing customer support;

• maintaining business, financial and accounting records;

• maintaining the security and functionality of our website and services;

• monitoring and improving the performance and usability of our website and services;

• understanding how our website and resources are used;

• preventing fraud, misuse and unauthorised access;

• complying with legal, regulatory and accounting obligations;

• dealing with complaints, disputes or legal claims;

• sending marketing communications where we have the appropriate permission or other lawful basis to do so.

We do not sell personal information to third parties.

 

4. Lawful bases for processing

We process personal information using the lawful basis that is appropriate to the particular purpose.

These may include:

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• Contract

We may process information where it is necessary to provide a service or membership you have purchased or requested, manage your account, process your order or fulfil our contractual obligations.

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• Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, financial and other regulatory requirements.

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• Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Our legitimate interests may include:

1. providing and improving our services;

2. maintaining website and service security;

3. preventing fraud and misuse;

4. responding to enquiries and complaints;

5. maintaining appropriate business records;

6. defending or establishing legal claims;

7. understanding how our services are used;

8. managing our business and communicating with existing customers where permitted by law.

Where we rely on legitimate interests, we consider the impact of the processing on individuals and whether our interests are appropriately balanced against their rights.

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• Consent

Where consent is required, we will ask for it clearly and separately from other matters where appropriate.

For example, we use consent for marketing communications where applicable and for non-essential cookies or similar technologies where consent is required.

You can withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

 

5. Marketing

We may send marketing emails about Musician of the Month products, services, resources, news, offers and related information.

Where required, we obtain marketing consent through an opt-in on our website forms. We keep records of marketing preferences and consent.

Every marketing email includes a way to unsubscribe or otherwise opt out of future marketing communications.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at:

info@musicianofthemonth.co.uk

If you unsubscribe from marketing communications, we will retain appropriate suppression information where necessary to ensure that we do not inadvertently send you further marketing.

We do not sell or provide our marketing lists to other organisations for their own marketing purposes.

 

6. Website usage and analytics

When you use our website, certain technical information may be collected automatically by our website and service providers.

This may include information such as:

• IP address;

• browser type and version;

• device and operating system information;

• pages visited;

• how you navigate and interact with the website;

• approximate technical and usage information;

• information relating to website performance and security.

We use Google Analytics to help us understand how visitors use our website and to improve its performance and content.

Where cookies or similar technologies used for analytics are not strictly necessary for the operation of the website, we will seek consent where required before using them.

We do not use website analytics for the purpose of selling personal information to third parties.

 

7. Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on your device when you visit a website.

Our Wix website may use cookies and similar technologies for purposes including:

• essential website functionality;

• security;

• remembering preferences;

• website performance;

• analytics and understanding website usage.

Some cookies are necessary for the website to function and cannot reasonably be disabled.

Where cookies or similar technologies require consent, we will provide an appropriate consent mechanism allowing you to accept or reject the relevant categories.

You can also manage cookies through your browser settings, although disabling certain cookies may affect how the website functions.

Wix provides further information about cookies used by Wix websites through its own cookie information and documentation.

 

8. Service providers and sharing personal information

We may share personal information with organisations that provide services necessary to operate Musician of the Month.

These may include:

• Wix, which provides our website, hosting, forms, membership and related website services;

• Stripe, where used to process payments;

• PayPal, where used to process payments;

• Wix Email Marketing, where used to send marketing communications;

• Zoho, where used to manage or respond to enquiries and correspondence;

• Google Analytics, for website analytics where applicable consent has been obtained;

• professional advisers, such as accountants, legal advisers or insurers, where reasonably necessary;

• government, regulatory or law-enforcement bodies where we are legally required or permitted to provide information.

These organisations may process personal information on our behalf as service providers or processors, where applicable.

We take reasonable steps to ensure that organisations processing personal information on our behalf provide appropriate safeguards and process information in accordance with applicable data protection requirements.

 

9. International transfers

Some of the organisations we use to provide Musician of the Month services may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law. Depending on the circumstances, this may involve a UK adequacy regulation, appropriate contractual safeguards or another legally permitted transfer mechanism.

Because the services we use may change their infrastructure, data locations or service providers from time to time, we do not list fixed data-centre locations in this Privacy Policy.

Information about how individual service providers handle personal information can be found in their own privacy documentation.

 

10. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures include appropriate account security, access controls and the use of security features provided by our website and service providers.

We keep our approach to information security under review and take additional measures where reasonably necessary.

No internet-based service can be guaranteed to be completely secure. You should therefore take appropriate steps to protect your own accounts, passwords and devices.

 

11. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax or regulatory requirements.

Retention periods will depend on the type of information and why we hold it. For example:

• Account information: while your account remains active and for a reasonable period afterwards where necessary.

• Membership and purchase information: for as long as necessary to administer the membership and subsequently for appropriate business, accounting and legal purposes.

• Transaction and financial records: for the period required by applicable tax, accounting and legal requirements.

• Enquiries and correspondence: for as long as reasonably necessary to deal with the enquiry, maintain appropriate records and address any resulting matter.

• Marketing information: until you withdraw your consent or otherwise opt out, subject to retaining appropriate suppression information to ensure your preference is respected.

• Website and analytics information: in accordance with the retention settings and policies of the relevant website and analytics services.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

 

12. Your data protection rights

Depending on the circumstances and subject to applicable legal conditions, you may have rights including:

• the right to be informed about how your personal information is used;

• the right to request access to your personal information;

• the right to request correction of inaccurate or incomplete information;

• the right to request erasure of your personal information in certain circumstances;

• the right to request restriction of processing in certain circumstances;

• the right to object to certain processing, including direct marketing;

• the right to data portability in certain circumstances;

• the right to withdraw consent where processing is based on consent.

You also have an absolute right to object to the processing of your personal information for direct marketing purposes.

Further information about these rights is available from the Information Commissioner's Office.

 

13. How to exercise your rights

To exercise a data protection right or ask a question about how we use your personal information, contact:

Email: info@musicianofthemonth.co.uk

Post:
Musician of the Month
14 Brookside Road
Ruddington
Nottingham
NG11 6AW

We may need to verify your identity before providing personal information or carrying out certain requests.

We will normally respond to valid requests within the timescale required by applicable data protection law.

 

14. Complaints

If you have a concern about how we have used your personal information, please contact us first using the details above so that we have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information about making a complaint is available from the ICO.

 

15. Changes to this Privacy Policy

We keep this Privacy Policy under regular review.

We may update this policy when our services, technology, data processing arrangements or legal requirements change.

Where we make changes, we will publish the updated version on this page and update the date shown below.

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Last updated by Matthew Dix - September 2026